Choosing a home care agency is one of the most personal decisions a family can make. It often comes at a time when an older adult needs more support at home, an adult child is trying to manage new responsibilities, or a family is navigating a stressful new chapter. For Erica Tomasello, owner and CEO of Care Resolutions Incorporated, the heart of home care begins with listening.
Original Article Posted Here: https://www.careresolutions.com/meet-erica-tomasello-of-care-resolutions-a-family-owned-home-care-agency-built-on-listening-experience-and-compassion/
Care Resolutions has served families for more than 28 years. Based in Sherborn, Massachusetts, the agency provides care throughout Eastern Massachusetts, along the coast, and in parts of the islands. The company was founded in 1997 by Erica’s mother, who later invited Erica to join the business, learn the agency from the inside out, and eventually continue the family legacy. Erica came on board in 2009, and today, Care Resolutions remains a family-owned and operated agency with deep roots in the communities it serves.
A Family Legacy of Care
For Erica, Care Resolutions is more than a business. It is a company built on family values, long-term relationships, and a genuine commitment to helping people through changing seasons of life.
Over the years, the needs of older adults and their families have changed. Erica has seen firsthand that many clients now come to Care Resolutions with more advanced care needs than they may have years ago. Families are often looking for more than light assistance with meals, errands, or household tasks. They may need experienced caregivers who understand the realities of supporting someone in a private home, especially when care needs are more complex.
That experience has shaped the way Care Resolutions operates. Erica and her team continue to adapt, refine, and improve their approach based on feedback from clients, loved ones, caregivers, office staff, case managers, and home visitation specialists.
Listening First, Then Creating a Plan
One of the qualities that sets Care Resolutions apart is the agency’s commitment to communication. Erica describes the agency as one that listens carefully and makes thoughtful adjustments as needs change.
That listening happens at every level. It may happen during an initial phone call with an adult child who is overwhelmed and unsure where to begin. It may happen during a home visit, when the team learns more about a client’s preferences, routines, and care needs. It may happen through ongoing conversations with caregivers who are in the home and can share what is working well or what needs to be adjusted.
Care Resolutions does not view home care as simply scheduling caregivers and placing them in homes. Instead, the agency focuses on the full circle of care. That includes supporting clients, families, caregivers, and the internal team so everyone feels heard, informed, and respected.
Flexible Home Care Options
Families often need different levels of support depending on their situation. Care Resolutions offers flexible care options ranging from short visits to extended hours, awake overnight care, and live-in support.
This flexibility matters because every client is different. Some people may need a brief visit for assistance with specific tasks. Others may need longer shifts, overnight supervision, or more comprehensive care throughout the day. By offering a range of scheduling options, Care Resolutions can help families find support that fits their needs.
Experienced Caregivers Make a Difference
Care Resolutions takes caregiver hiring seriously. Erica shared that the agency looks for experienced caregivers who have already worked in a private home setting. This is important because caring for someone in a private residence can be very different from working in a hospital, facility, assisted living community, or memory care unit.
The agency’s hiring process includes careful reference checks and open-ended conversations with previous supervisors, nurses, directors, clients, or family members. Erica personally calls references and asks detailed questions about how the caregiver interacted with clients and families.
This careful vetting helps Care Resolutions choose caregivers who are not only skilled, but also compassionate, dependable, and well-suited for the agency’s clients. The agency also provides supervision, ongoing support, reminders about policies and procedures, and educational resources to help caregivers continue growing in their roles.
Better Matches Through Better Understanding
A strong caregiver-client match can make a meaningful difference in the home care experience. Erica believes that the more her team learns about both the client and the caregiver, the better the match can be.
Each caregiver brings their own personality, strengths, and gifts to the job. Each client also has unique preferences, routines, and expectations. By taking time during intake and throughout the care relationship to understand everyone involved, Care Resolutions can create better matches and provide more personalized support.
This thoughtful approach also supports continuity of care. Erica noted that Care Resolutions is fortunate to have a low caregiver turnover rate, which helps clients and families build trust with familiar caregivers over time.
A Team-Focused Approach
Care Resolutions is built around teamwork. Erica emphasizes that the agency’s office staff, case managers, caregivers, and support team all play important roles in the client experience.
That team-focused mindset extends to the way the agency supports caregivers as well. Caregivers may call with questions, concerns, or moments when they simply need someone to listen. Erika believes patience and understanding are essential, whether the person calling is a client, a family member, or a caregiver working through a challenging shift.
In home care, emotions can run high. Families may be worried. Clients may be adjusting to a new level of help. Caregivers may need guidance. Care Resolutions strives to meet people where they are and walk with them one step at a time.
More Than a Home Care Agency
What stands out about Erica Tomasello and Care Resolutions is the agency’s belief that home care cannot be “just business.” It requires patience, compassion, communication, and a willingness to truly hear people.
After nearly three decades in business, Care Resolutions has built its reputation on experience, family values, caregiver quality, and a deep respect for the people it serves. For families across Eastern Massachusetts, that kind of longevity speaks volumes.
When a loved one needs care at home, families deserve an agency that takes the time to understand the situation, carefully matches caregivers, and remains present as needs change. Under Erica’s leadership, Care Resolutions continues to provide that steady, compassionate support—one family, one caregiver, and one conversation at a time.
If you or an aging loved one is considering in-home care in Wellesley, MA, please contact the caring staff at Care Resolutions, Inc., today. (508) 906-5572
CARE Resolutions, Inc provides quality 24-Hour Home Care for seniors and families in Walpole, Dover, Wellesley, Framingham, Norfolk, Quincy, Weston, Medfield, Boston, Sherborn, MA, and surrounding areas.
